Swiss-Belhotel Ambon

What visitors say

• Q3105EQkathym

  Having just checked into this hotel, I want to posted this while everything is fresh in my memory.||Walking off the elevator, the lobby reeks of heavy smoke. The front desk was chaos, with a lot of staff looking very disorganized.||The gentleman in front of me attempting to check in to his prebooked non smoking room was advised his room would be a smoking room. He showed his confirmation that clearly noted a non smoking room. In the middle of speaking to him the clerk came to me & asked for my ID & confirmation. Leaving him unattended & without resolution to his booked non smoking room & without keys. As the clerk ignores him I attempted to connect to the wifi to pull up my confirmation. When the wifi wouldn't connect the clerk asked if he could see my phone. When he couldn't get it to work, then then TURNED OFF my airplane mode without asking. I grabbed my phone as soon as he did this & turned it back off. To no available I received numerous texts as my phone had only been on

• Trip.com Member

  In Ambon this is probably one of the best hotels. But it’s not particularly good. The breakfast is okay. Make sure if you’re gonna have the breakfast that you book the breakfast included with the room. It’s cheaper.The rooms themselves are okay but is showing signs of ware.They reasonably clean but not spotlessly so .

• eu0diat

  This was our first time visiting Ambon, and I traveled with a group of five friends. We chose Swiss-Belhotel Ambon because we trust hotel chains to meet a certain standard—and it truly lived up to our expectations. We booked directly through the Swiss-Belhotel app and were grateful to get a new member discount, which made our stay even better. We reserved three rooms in total.||Even before arriving in Ambon, we were already impressed. Ms. Deby, the GRO of Swiss-Belhotel Ambon, reached out to us and provided exceptional service. She consistently checked in on us before departure and upon arrival, ensuring everything went smoothly and asking if there was anything she could assist with. Her attention to detail and care really stood out.||Upon arrival at the hotel, we would also like to give special thanks to the General Manager, Ms. Dini (Cluster SM), and of course Ms. Deby for arranging such a warm welcome for our group. We truly felt appreciated. While chatting with the management team,

• ★ 5Michelle Bairatnissa

  I stayed for a few days to refresh myself from work and had a great experience. The service was excellent, and the staff were very friendly. I've lived in eastern Indonesia for a long time and have always been amazed by the friendliness of the local people and tourism workers. This hotel is always my go-to place when I want to spend time outside and experience a 5-star experience. The location is truly strategic, close to several of my favorite places in Ambon. The rooms are comfortable and very affordable. The hotel's atmosphere is also very elegant and classy. I will always recommend this hotel to all my relatives, family and business associates.

Review excerpts via Google Maps.