ITALIAN VISA APPLICATION CENTRE - VFS

Facilities & services

What visitors say

• ★ 1Azhans Nature (Azhan Bin Ajis)

  I did everything right. And still, I was too late. I applied for a visa while my father was in the ICU, fighting for his life. I submitted every document they asked for. I followed every instruction. I waited. I called. I emailed. I wasn’t asking for luxury. I wasn’t asking for convenience. I was asking for one thing: To see my father one last time. Days passed. No decision. No clarity. No urgency. And then… I lost him. I never got to hold his hand. I never got to say goodbye. I had no choice but to withdraw my passport and make alternative plans—too late to be there when it mattered most. I understand systems need rules. But when a human life is on the line, compassion should move faster than process. This is not about blame. This is about awareness. 👉 There must be a better way to handle genuine humanitarian cases. 👉 There must be a system where urgency is not just heard—but acted upon. Because sometimes, a delay is not just a delay. It is a goodbye you never get to say. #HumanityF

• ★ 1Belajati Raihan Fahrizi

  Very disappointing experience with VFS Global for Italy visa processing. Communication feels automated and unhelpful. Responses are always template-based, with no clear follow-up, ownership, or actual solution to the issue raised. I had to go back and forth to the embassy just to get process transparency, which should have been handled properly through the official channel. There was a clear lack of empathy, and lack of urgency throughout the experience. It is extremely frustrating when applicants need urgent clarification, yet receive generic replies that do not address the real concern. Service should provide accurate updates, transparency, and authentic support, especially for time-sensitive visa matters. The overall process felt stressful, inefficient, and unnecessarily difficult. I expected far better service for such an important visa application process.

• ★ 1Raissa Carolina

  It's written for appointment to be not late later than 15 mins.. for sure on Monday the traffic is unpredicted bad and I had to find parking first at the building, I remember it's 15 mins late when I went out from the 9th floor elevator and I had to go through the security first. Suddenly the receptionist said I could not proceed due to late than 15 mins. She asked me to reschedule or upgrade the appointment into VIP by paying IDR900k per pax. Definitely I was so mad since we are all human here not robot, the receptionist saw me when I was at the security and she still said I was late. Even I'm not sure her clock and mine are the same, I'm sure it's only 1-2 minutes different from 15 minutes time tolerance. IF YOU WANT TO GET MORE MONEY THIS IS NOT THE PROPER WAY. THIS IS ROBBING PEOPLE

• ★ 5B. Subagdja

  Super excellent service !👍 The officer was very helpful & communicative Got our visa approved within 6days !🎉 Amo l'Italia! ❤ Italia, arriviamo !😀

Review excerpts via Google Maps.