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Bayu Buana Travel Services - Surabaya Galaxy Mall 3
visa agent

Bayu Buana Travel Services - Surabaya Galaxy Mall 3

3.5(38)Surabaya, East Java

Facilities & services

Cards accepted

What visitors say

  • ★ 1Amat Nice

    The worst customer service ever. The girl sitting in the front office didn’t even smile or say greetings. Its just plain poker face through the whole interaction not even a slightest smile. She also not helpful at all. I ask nicely if i can leave my number so that they can contact me but she just ask me to call the office instead. WHAT KIND OF CUSTOMER SERVICE IS THAT??? Working in tour and travel is all about great service right? Well maybe its my fault that expected a company as big as this have the same standard as others. Never been so mad at travel company like this before. So useless 👎👎👎 Pls train ur staff better!

  • ★ 5Rbw dinata

    Had a pleasant experience here, served by Yolan. Buying tickets by searching for promo dates and promo prices, she served patiently until we got the result. Good communication dan responsive. Keep it going, Yolan!

  • ★ 1T Tan

    Bad experience to encounter at bayu buana office in galaxy mall this afternoon. I just wanted to buy the ticket to hk but hyza and the other two employees who were working at the time were not very helpful. I texted hyza no respond, i called and the other employee said hyza was too busy to help me. Then i went to the office but they were not very helpful either. In fact, one of the employees told me to not buy the tickets from them anymore and asked me to leave the office. That made me mad. I am a loyal bayu buana's customer. I often buys tickets from yolanda who works there too . I love buying from yolanda because her fast response and friendly personality and very helpful too unlike hyza and the other two employees who love arguing with their customer instead of trying to resolve the problem. I went to the office in galaxy mall on 27 feb around 5pm. I was very disappointed with bayu buana's service this afternoon. The company needs to educate their employees more so their employees c

  • ★ 1stephanie retnadi

    being a travel agency means offering a good service. there should be a standard service when a customer come in and asking for their need, but when they come and greeted by unfriendliness and the staffs laziness to answer, makes the customers dont want to spend their money on this company. thankyou for this horrible experience bayu buana

Review excerpts via Google Maps.

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