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Indonesia emergency contacts — save before you go

Police, ambulance, fire, tourist police, embassy contacts and major hospital numbers across Indonesia. Save these in your phone.

4 min read

Indonesia's emergency services work but vary in quality and response time by region. Jakarta and Bali have the most reliable response; outer islands can be much slower. The numbers below are the ones to save in your phone before you travel.

Universal emergency

  • 112 — works countrywide (police, ambulance, fire)
  • 110 — police direct
  • 118 or 119 — ambulance direct
  • 113 — fire department
  • 115 — search and rescue (SAR)
  • 111 — military / national defence

For most tourist incidents, 112 is the simplest first call. Be ready to communicate in basic Bahasa or to ask the operator for English support.

Tourist police by region

Bali

  • Tourist Police HQ (Denpasar): +62 361 224 111
  • Tourist Police Kuta: +62 361 754 599
  • Tourist Police Ubud: +62 361 975 316
  • Tourist Police Sanur: +62 361 287 200
  • Tourist Police Nusa Dua: within BTDC complex

Jakarta

  • Tourist Police: +62 21 526 4072
  • Tourist Police at Soekarno-Hatta Airport: +62 21 559 1212

Yogyakarta

  • Tourist Police: +62 274 562 811

Lombok

  • Tourist Police Senggigi: +62 370 632 733
  • Mataram Police HQ: +62 370 633 614

Surabaya

  • Tourist Police: +62 31 5345 444

Hospitals — main tourist destinations

Bali

  • BIMC Hospital Kuta: +62 361 761 263
  • BIMC Hospital Nusa Dua: +62 361 300 0911
  • Siloam Hospital Denpasar: +62 361 779 900
  • Prima Medika Denpasar: +62 361 236 225
  • Bali Mandara: +62 361 449 5500

Jakarta

  • RS Pondok Indah: +62 21 765 7525
  • Mayapada Hospital Jakarta Selatan: +62 21 2921 0888
  • Siloam Hospital Asri: +62 21 270 5466
  • RS Mitra Keluarga Kelapa Gading: +62 21 4585 4321

Yogyakarta

  • Siloam Hospital Yogyakarta: +62 274 5037000
  • JIH (Jogja International Hospital): +62 274 446 3535

Lombok

  • RSUD Provinsi NTB Mataram: +62 370 638 770
  • Siloam Hospital Mataram: +62 370 623 999

Surabaya

  • Siloam Hospital Surabaya: +62 31 5677 7717
  • RS Mitra Keluarga Surabaya: +62 31 8474 388

Embassy contacts

Save your embassy's emergency consular number BEFORE you arrive. Examples (verify current):

  • Australian Embassy Jakarta: +62 21 2550 5555
  • Australian Consulate Bali: +62 361 200 0100
  • British Embassy Jakarta: +62 21 2356 5200
  • British Consulate Bali: +62 361 270 601
  • US Embassy Jakarta: +62 21 5083 1000
  • US Consulate Bali: +62 361 233 605
  • Canadian Embassy Jakarta: +62 21 2550 7800
  • German Embassy Jakarta: +62 21 3985 5000
  • Dutch Embassy Jakarta: +62 21 524 8200
  • French Embassy Jakarta: +62 21 2355 7600
  • Japanese Embassy Jakarta: +62 21 3192 4308
  • Singapore Embassy Jakarta: +62 21 2995 0400

Most embassies operate 24/7 emergency lines for citizens in serious trouble (death, serious accident, arrest).

Insurance emergency

Save YOUR insurance provider's 24/7 emergency line. Common ones:

  • World Nomads: country-specific number provided at policy
  • SafetyWing: +1 (323) 905 1980
  • Allianz Global Assistance: +1 (804) 281 5700 (US line; check region-specific)
  • AXA Travel: +33 (0)1 55 92 35 35
  • DAN World: +1 (919) 684 9111

Other useful

  • Telkomsel customer care: 188
  • Indosat customer care: 185
  • XL customer care: 187
  • National Disaster Management (BNPB): 117
  • Search and Rescue (Basarnas): 115
  • Volcano observatory (PVMBG): +62 22 727 2606
  • Meteorology (BMKG): 196

What to save in your phone before arrival

  1. Insurance emergency line
  2. Your embassy's emergency number
  3. 112 (Indonesia universal emergency)
  4. Hospital nearest your accommodation
  5. Tourist police your region
  6. Your hotel's main number
  7. Your home country emergency contact

When to call which

| Situation | First call | |---|---| | Serious accident | 112 then insurance | | Theft | Tourist police | | Lost passport | Embassy | | Medical emergency | Insurance + 118 | | Detained or arrested | Embassy + lawyer | | Natural disaster | Insurance + embassy + 115 | | Volcanic ash flight delay | Airline + insurance | | Stuck on remote island | Local hotel + 115 if life-threatening | | Family emergency at home | Embassy can help coordinate |

Operators in English

  • Major hospital ERs in Jakarta and Bali: usually English-speaking staff available
  • Police 112 / 110: some English, slow
  • Tourist police: better English than regular police
  • Embassy: always English (or your home language)
  • Insurance lines: English
  • Ambulance dispatch: variable

Common mistakes

  • Calling regular police instead of tourist police for a tourist incident
  • Calling your home-country emergency number instead of Indonesian
  • Not having insurance emergency line saved
  • Not knowing your embassy's number
  • Wasting time at the wrong hospital (not your insurer's pre-authorised one)
  • Forgetting that Indonesian + country codes matter when calling internationally

Verify before acting

Numbers change. Verify with your embassy and insurer on arrival. Hotel concierge can provide a current emergency list. See disclaimer.

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